Return Policy – EU/EEA and UK Customers

Return and Refund Policy – EU/EEA and UK Customers

This policy applies to customers in the European Union, the European Economic Area and the United Kingdom.

1. Right of withdrawal (14-day return right)

You have the right to withdraw from your purchase within 14 days from the date you collect or receive your item, without giving any reason.

To exercise this right, contact us within 14 days of receipt at erik.oskar.olsson@gmail.com with your order number and reason for return.

2. Return shipping

For a standard withdrawal (right of withdrawal where the item is not faulty) you are responsible for the return shipping costs. We recommend a trackable shipping method, as you bear the risk of any loss in transit.

All returns must be sent to:
Vantheq Studio Returns
Lusernvägen 1
296 39 Åhus
Sweden

Do not send returns to the manufacturer or any other address. Only returns received at the above address will be processed.

3. Condition of returned items

Items must be returned unused, in their original packaging and in a condition suitable for resale. If the item has been handled more than is necessary to establish its nature and function, we reserve the right to deduct a corresponding amount from your refund to cover the loss in value.

4. Refund timeframe

Once we have received and inspected the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method only.

5. Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, you must contact us within 14 days of receipt at erik.oskar.olsson@gmail.com and include:

  • Your order number
  • Photos of the damaged or incorrect item and its packaging
  • A description of the problem

Claims reported more than 14 days after receipt do not qualify for a refund or exchange. In verified cases of damage or defect, we cover return shipping and offer a full refund or exchange.

6. Items that cannot be returned

The following cannot be returned unless they are faulty:

  • Items marked as final sale or clearance
  • Personalized or made-to-order items
  • Hygiene products where the seal has been broken
  • Items returned more than 14 days after notice of withdrawal

7. Cancelling an order

To cancel an order before it ships, contact us immediately at erik.oskar.olsson@gmail.com. We cannot guarantee cancellation once an order has been submitted for processing. If the order has already shipped, the standard return procedure applies.