Return Policy – International Customers
Return and Refund Policy – International Customers (outside the EU/UK)
This policy applies to customers outside the European Union and the United Kingdom.
1. Return window
You may request a return within 14 days from the date you collect or receive your item. Requests made after 14 days will not be accepted.
To initiate a return, email erik.oskar.olsson@gmail.com within 14 days of receipt with:
- Your order number
- Reason for return
- Photos of the item (required)
2. Handling fee
All approved returns for change of mind or non-defective items are subject to a 25% handling fee deducted from your refund. The fee covers handling, administration and part of the product cost.
Example: if you paid 100 kr, you will receive 75 kr back after the 25% handling fee has been deducted.
3. Return shipping
You are responsible for all return shipping costs. Items must be sent using a trackable shipping method to the address below. We are not liable for items lost in transit.
Vantheq Studio Returns
Lusernvägen 1
296 39 Åhus
Sweden
Do not send returns to the manufacturer or any other address.
4. Condition of returned items
Items must be returned unused, in their original packaging and in resalable condition. Items that are used, damaged by the customer or missing their original packaging will not be refunded.
5. Refund timeframe
Once we have received and inspected the item, we will process your refund (less the 25% handling fee) within 14 days. Refunds are issued to the original payment method only.
6. Damaged, defective or incorrect items
If your item arrives damaged, defective or incorrect, contact us within 14 days of receipt at erik.oskar.olsson@gmail.com and include:
- Your order number
- Photos of the damaged item and its packaging
- A description of the problem
No handling fee applies to verified defective or incorrect items. Claims reported after 14 days will not be accepted.
7. Items that cannot be returned
- Final sale or clearance items
- Personalized or made-to-order items
- Hygiene products with a broken seal
- Items returned without prior approval
8. Cancelling an order
Contact us immediately at erik.oskar.olsson@gmail.com to cancel an order before it ships. We cannot guarantee cancellation once processing has begun.