Refund policy

Return and Refund Policy – EU and UK Customers

This policy applies to customers in the European Union and the United Kingdom.

  1. Right of withdrawal (14-day return right)
    You have the right to withdraw from your purchase within 14 days from the date you collect or receive your item, without giving any reason. To exercise this right, contact us within 14 days of receipt at erik.oskar.olsson@gmail.com with your order number and reason for return.
  2. Return shipping
    For a change of mind where the item is not faulty, you are responsible for the return shipping costs. We recommend a trackable shipping method. All returns must be sent to: Vantheq Studio Returns, Lusernvägen 1, 296 39 Åhus, Sweden. Do not send returns to the manufacturer or any other address.
  3. Condition of returned items
    Items must be returned unused, in their original packaging and in resalable condition. If the item has been handled more than is necessary to establish its nature and function, we may deduct a corresponding amount from your refund.
  4. Refund timeframe
    Once we have received and inspected the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method only.
  5. Damaged, defective or incorrect items
    Contact us within 14 days of receipt at erik.oskar.olsson@gmail.com with your order number and photos of the damaged item and its packaging. In verified cases we cover the return shipping and offer a full refund or a replacement.
  6. Items that cannot be returned
    Final sale items, hygiene products with a broken seal and items returned more than 14 days after notice of withdrawal cannot be returned unless they are faulty.
    Personalized and made-to-order items: Products that are personalized, engraved or made to the customer's specifications (for example with names, text or other bespoke details) are exempt from the right of withdrawal, as they are made specifically for you and cannot be resold. This exemption follows EU consumer law (Directive 2011/83/EU, Article 16(c)) on goods made to consumer specifications. The exemption does not apply if the item arrives damaged, defective or incorrect – see point 5.
  7. Cancelling an order
    Contact us immediately at erik.oskar.olsson@gmail.com to cancel before the item ships. We cannot guarantee cancellation once processing has begun.