Frequently Asked Questions
Frequently Asked Questions
Shipping & delivery
How long does shipping take?
Delivery times vary by product and destination. Estimated delivery times are shown at checkout and are indicative – see our shipping policy for full details.
Where are the products shipped from?
Our products ship directly from our supplier's warehouse to your address. This means delivery times can vary slightly between orders containing different products.
Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times at checkout reflect your specific location.
How can I track my order?
Once your order has shipped, you'll receive a tracking number by email. If you haven't received one within a few days of ordering, get in touch with us.
Orders & payment
Which payment methods do you accept?
We accept the payment methods shown at checkout. All prices are listed in SEK and include applicable VAT.
Can I cancel or change my order after placing it?
Contact us as soon as possible at erik.oskar.olsson@gmail.com. We can't guarantee changes or cancellations once an order has entered processing.
What happens if my payment is declined?
Your order won't be confirmed and no items will be shipped until payment has gone through.
Personalized products
How do I personalize my order?
Selected products have a text field on the product page where you can enter your own text (such as a name) before adding the item to your cart. Please check the spelling carefully before completing your purchase.
Can I return a personalized product?
No – personalized products are made specifically for you and can't be returned or exchanged unless the item arrives damaged, defective or incorrect. See our return and refund policy for more information.
What do I do if I made a typo in the personalization text?
Contact us immediately at erik.oskar.olsson@gmail.com. If your order hasn't yet been sent to production we may be able to correct it – but we can't guarantee changes once processing has begun.
Returns & refunds
Can I return my order?
Non-personalized items can be returned within 14 days in accordance with our return and refund policy. Personalized items, final sale products and hygiene products with a broken seal can't be returned unless they are faulty.
My order arrived damaged or incorrect – what do I do?
Contact us within 14 days at erik.oskar.olsson@gmail.com with your order number and photos of the item and its packaging. We'll arrange a refund or exchange in verified cases.
Contact
How do I contact customer service?
Email us any time at erik.oskar.olsson@gmail.com and we'll get back to you as soon as we can.